Terms & Conditions
We do our best to ensure that information on our site is complete, accurate and current. Despite our efforts, however, information on the site may occasionally be incomplete, inaccurate or out of date. All specifications, products, descriptions and prices of products for sale on our site are subject to change at any time without notice. We make reasonable efforts to accurately display the attributes of our products, including their colour. However, the actual colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. We do not guarantee the accuracy or completeness of the information, content or materials provided through the site.
The inclusion of any products or services on the site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to remove any product from the site at any time.
Shipping
Placing an Order
When you place an order, we will need your name, address, e-mail address, contact telephone number, credit/debit card number and expiry date. For your security, we do not store your credit or debit card details. This information is processed securely.
When your request has been processed we will notify you of receipt of your order and you will be able to check if all the details are correct.
Your contact telephone number may be given to our couriers in case they need to contact you about the delivery of your order.
Shipping & Delivery
Prices on the website exclude shipping and delivery. Delivery prices for most items are available during check out via the drop down menus.
If no delivery charge stated, the studio will contact you to confirm shipping and delivery details and take a separate payment for the associated costs if applicable. Alternatively you can e-mail for delivery costs on any piece.
International orders are not duty paid and may incur additional charges once the parcel reaches its destination country. Customs or import duties are charged once a package reaches its destination country. These are compulsory charges which must be paid by the client. These charges are not within our control and there is no way to estimate what they might be. Globally, customs policies and import duties vary. You may wish to contact your local customs office for current charges before placing your order to avoid unexpected charges. Madeline McLean Studio reserves the right to refund transactions minus all costs incurred on returns.
Returns & Exchanges
You may wish to return an item bought on our website and seek a refund. In this case, you need to let us know in writing no longer than 14 days after the date on which you received the products. Please contact the studio by emailing info@madelinemcleanstudio.com with your contact and order details. You will then be contacted with instructions on how to proceed with the return. We ask that the item is returned in perfect condition, in its original packaging within 14 working days from the date the return was arranged. The cost of any undamaged items, correctly returned, will be credited to the original purchaser’s credit or debit card. Any shipping charges will not be refunded. International custom duties and sales taxes are non-refundable for shipments outside the UK.
If you return goods to us, we recommend you use a special delivery service for your own protection. Please use an insured method of dispatch and obtain proof of posting. We cannot accept responsibility for postage fees or for any items damaged, lost or stolen in transit.
Comissions
Please note that the right to cancel and return for a refund does not apply to items made to order or commissioned. In this case returns are not possible.
This does not affect your statutory rights.